Find quick answers below, or reach out to our team directly — we're happy to help.
The fastest way to get help is by email. Tell us what's happening and include the email address you signed up with — we usually reply within 1–2 business days.
Email support@hisivo.comSivo works through email forwarding — you don't hand over your password. After signing up, the app gives you a personal Sivo address. Set up a forwarding rule in your university mailbox (Outlook, Gmail, etc.) to that address, and new emails will start appearing in Sivo automatically. The app includes step-by-step guides for the most common providers.
First, make sure the forwarding rule in your university mailbox is active and pointed at your exact Sivo address (shown in the app under Settings). Then send yourself a test email — it should appear in Sivo within a minute or two. If it doesn't, email us and we'll look into it.
Check your spam or junk folder — verification emails occasionally land there. If it's still missing after a few minutes, request a new code from the sign-in screen. Still stuck? Email us and we'll sort it out.
On the sign-in screen, choose "Sign in with a verification code" — after verifying your email you'll be offered the chance to set a new password.
Open the app and go to Settings → Delete Account. This permanently removes your account and all associated emails and tasks from our servers. If you can no longer access the app, email us from your registered address and we'll delete it for you.
Yes. Your emails are only used to provide the features you see in the app — sorting, task extraction, and reminders. We never sell your data. See our Privacy Policy for the full details.